Services

We are here to help you succeed.  We understand how frustrating it is for developers who feel cut off from what the user is doing.  Requirements documents that seem to never have enough detail, and by they time they do, the landscape has changed, and you need to start again.

It seems that there is always tension between the business and the development teams.  It doesn’t need to be that way. Communication and working side by side is key.

Where do you start? Glad you asked.

We can help you with the following services:

  • Requirements Definition
  • Field Studies/Ethnographic Research
  • Paper and Rapid Prototyping
  • Designs and Specifications
  • Mobile Applications for the Enterprise
  • Mobile Web Sites
  • Usability Testing
  • Heuristic Evaluations

Requirements Definition

Companies often have difficulty identifying the requirements and communicating them to developers.  We specialize in understanding your customers, identifying their goals, and crafting requirements and communicating with your developers in a way that helps them get the job done right the first time.

Field Studies/Ethnographic Research

Field studies aren’t easy, but they are vital.  They require a trained observer who can tease the information that you need from the customer. We go beyond just telling you how your customers are using your application, we tell you why.  This is critical as you are looking to expand your feature set.  It can save time and money, while building customer loyalty.

Paper and Rapid Prototyping

It has been said before, but it is worth repeating again.  Paper is cheaper than code.  Creating paper prototypes and testing them with real customers can help you identify usability problems before the coding process starts. Once the paper prototyping stage is complete, we can help you with tools like Balsamiq (http://www.balsamiq.com) to create rapid, interactive prototypes, still all without coding a line.

Designs and Specifications

Mobile Applications for the Enterprise

Mobile Web Sites

Usability Testing

Heuristic Evaluations